Pentowan Home Care

At the time of the assessment the service supported 81 people. Visits were a minimum of 20 minutes.

The service supports people with dementia, physical disabilities and sensory impairments.

The assessment looked at all the key questions; safe, effective, caring, responsive and well-led. Following the assessment we have rated the service good overall.

There were enough staff to support people. Staff told us they felt well supported and consistently spoke highly about the service, one said, “The office and the [registered manager] genuinely care and as a staff member I feel we are well looked after.” Staff training was regularly refreshed and staff told us they received regular supervisions and spot checks.

Staff completed training in core subjects the provider identified as necessary, this included training in supporting people with a learning disability or autistic people. People were not always supported by the same staff, but no concerns were raised regarding staff competency or training. Staff were supported by their managers, and team meetings were held regularly to enable staff reflection and learning.

People were protected from abuse and risks to their safety had been identified and mitigated. Care plans accurately reflected people’s current needs and staff documented the care they provided.

The service culture was focused on encouraging people’s independence and enabling people to live full lives. Staff respected people’s choices and listened to, and acted upon, their requests

Care staff consistently demonstrated compassionate and person-centred care. They always looked for ways to improve people’s lives and were proud and motivated to work for the organisation.

The service worked effectively with other healthcare professionals, sharing information appropriately and escalating any health concerns to the relevant agency appropriately.