Link Direct Care Limited

We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. At the time of the assessment, the service was not supporting any autistic people or people with a learning disability, but the provider had regard to ‘Right support, right care, right culture.

The consistent, small staff team knew the person well and had the skills necessary to understand their communication and meet their needs. Staff training was regularly updated.

Staff understood their role to protect the person from abuse and knew how to support them safely. Care plans accurately reflected the person’s needs. Staff supported the person to access the community.

Prior to the assessment the registered manager had not fully understood the requirements of the Mental Capacity Act. Following feedback additional systems were introduced to ensure the person’s rights and freedoms were protected.

Staff were well supported by the registered manager who regularly worked alongside all staff while providing support. Quality assurance systems were effective, and feedback was encouraged and acted upon.