Cornwall Home Care Limited
- Home care
- Dementia care
- Registered since 2023
- Cornwall, South West
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
1 month
since the latest rating was published.
8 of 83
rated home care services in Cornwall are rated Requires improvement, like this one.
Cornwall Home Care Limited: inspection record
Rated Requires improvement in September 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Elizabeth House Newquay Ltd (Good, 1.2 miles away) and Pentowan Home Care (Good, 1.2 miles away).
Nearest home care services:
- – Link Direct Care Limited No overall rating, 0.2 miles away
- – Peace Haven Care Limited - Head Office Not yet rated, 0.9 miles away
- G Elizabeth House Newquay Ltd Good, 1.2 miles away
- G Pentowan Home Care Good, 1.2 miles away
- G Longview Care Home Good, 5 miles away
What inspectors found
From the Care Quality Commission's assessment published 30 September 2026 (assessment visit 16 July 2026). Quoted under the Open Government Licence.
Dates of assessment: 27 to 29 July 2026
Cornwall Home Care Ltd is a Domiciliary Care Agency (DCA) providing personal care to people living in their own homes. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal care and/or support with eating or drinking. Where they do, we also consider any wider social care provided.
- Safe No rating
- Effective No rating
- Caring Good
- Responsive No rating
- Well-led No rating
Read the rest of CQC's summary
At this inspection we found breaches in regulations relating to safe care and treatment, recruitment and good governance.
At the time of the assessment the service supported 8 people. Everyone who used the service received the regulated activity of personal care. Visits were a minimum of 15 minutes.
The service supported people with dementia, physical disabilities and sensory impairments.
Care plans were out of date and did not always reflect people’s needs. Risk assessments did not guide staff on how to support people with dementia or at risk of falls. Prescribed medicines were missing from Medicine Administration Records (MAR) or lacked guidance for care staff to follow. Systems for safe recruitment had not always been followed.
There were enough staff to support people. There were records available to evidence staff training had taken place. One staff member did not have an induction and had not completed training in core subjects the provider identified as necessary.
Incidents were not always recorded and there was no oversight of accidents and incidents to enable registered managers to identify patterns.
Staff respected people’s choices and listened to, and acted upon, their requests and demonstrated compassionate and person-centred care.
In instances where CQC has begun a process of regulatory action, we may publish this information on our website after any representations and/or appeals have been concluded, if the action has been taken forward.
-
Safe
No rating
Safe
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this newly registered service. This key question has been rated requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to safe care and treatment, recruitment and governance.
-
Effective
No rating
Effective
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this newly registered service. This key question has been rated requires improvement. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
The service was in breach of legal regulation in relation to safe care, safe recruitment and governance at the service.
-
Caring
Good
Caring
Caring
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care. -
Responsive
No rating
Responsive
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this newly registered service. This key question has been rated requires improvement. This meant people’s needs were not always met.
The service was in breach of legal regulation in relation to safe care and treatment, recruitment and governance.
-
Well-led
No rating
Well-led
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this newly registered service. This key question has been rated requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to oversight of the service.
Questions to ask the service
- Safe was rated Requires improvement on 30 September 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 30 September 2026. Ask about staff training and how health appointments are arranged.
- Responsive was rated Requires improvement on 30 September 2026. Ask to see how care plans are kept up to date, how complaints are handled.
- Well-led was rated Requires improvement on 30 September 2026. Ask about changes in management and what has changed since the report.
Registration details
- Registered manager
- Karla Evident
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Cornwall Home Care Limited
- Ownership type
- Organisation
- Companies House number
- 15003026 (opens Companies House)
Getting help from Cornwall Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Cornwall Council
- Ask for a care needs assessment
- Phone: 0300 1234 131, Monday, Tuesday, Thursday and Friday 9am to 5pm, Wednesday 10am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Cornwall Council
Checked on the council's website, November 2026.
Common questions
- Does Cornwall Home Care Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Cornwall Home Care Limited.
- When was Cornwall Home Care Limited last inspected?
- The Care Quality Commission's latest rating for Cornwall Home Care Limited was published on 30 September 2026.
- Who runs Cornwall Home Care Limited?
- Cornwall Home Care Limited is run by Cornwall Home Care Limited.
- What is Cornwall Home Care Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 30 September 2026.
Contact
- Phone
- 01637 520263
- Address
- 1 Crescent Lane, Newquay, TR7 1FZ Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Elizabeth House Newquay Ltd (Good, 1.2 miles away) and Pentowan Home Care (Good, 1.2 miles away).
Nearest home care services:
- – Link Direct Care Limited No overall rating, 0.2 miles away
- – Peace Haven Care Limited - Head Office Not yet rated, 0.9 miles away
- G Elizabeth House Newquay Ltd Good, 1.2 miles away
- G Pentowan Home Care Good, 1.2 miles away
- G Longview Care Home Good, 5 miles away