The Good Care Group

About the service: ● The Good Care Group is a domiciliary care service providing care and support to people in their own homes. At the time of the inspection there were 250 people using the service, the majority older people living with a diagnosis of dementia.

People's experience of using this service: ● People using the service were consistent in their view that the service was unique in its delivery of care and delivered outstanding care. Typical comments included, "Wonderful service. I do not feel I could survive without them" and "Excellent service that has truly given me a life line." ● Health and social care professionals were equally impressed and said they had excellent working relationships with the service and felt that they were committed to supporting people to achieve the best outcomes possible. ● The service worked in partnership with health professionals and kept up to date with new research and developments in the field. ● There were champions within the service such as a specialist dementia nurses, Occupational Therapist and an independent clinical advisory board who provided clinical leadership in a number of areas. ● The provider was proactive in trying to mitigate against the risk of unnecessary hospital admissions. It demonstrated that people received a better quality of care when compared with residential care services. ● The provider encouraged positive risk taking which promoted people's independence and their right to choose how they wished to be cared for. ● People received excellent care from care workers who were skilled in their roles. They provided people with emotional support and enabled them to lead independent and fulfilling lives. ● Care plans were individual and met the needs of people using the service. ● An independent investigations officer ensured that investigations into any incidents or complaints were robust and objective. ● there was an extremely high level of engagement with people, their relatives and staff. The provider was keen to get feedback so they could improve the service and the experience of people. ● Checks on the quality of the service were thorough and focussed on how they could achieve better outcomes for people. ● The service was an excellent role model for other services. It worked in partnership with others to promote positive experiences for people based on good practice. ● The provider was involved in numerous community initiatives, in partnership with other health and social care organisations. ● The service met the characteristics for a rating of "Outstanding" in all the key questions we inspected. Therefore, our overall rating for the service after this inspection was "Outstanding". ● More information is in our full report.