Epsom
Home care, City of London
Good
Rated on
Rating from the Care Quality Commission.
Epsom: inspection record
Rated Good in October 2021.
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Ratings published by the Care Quality Commission.
Rated Good in October 2021.
The latest rating was published about 5 years ago.
How it compares locally
- The only Good home care service in City of London, out of 3 with a rating.
About the service
From the Care Quality Commission's inspection report published 8 October 2021. Quoted under the Open Government Licence.
Epsom is a domiciliary care agency run by Bliss Home Care Ltd which provides personal care support to people living in their own homes and flats. It supports older people living with physical and health support needs, some of whom also live with dementia. At the time of the inspection the agency supported six people with personal care.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
People were supported in a way which they chose and were in control of. Staff knew how to support people safely around their day to day needs, COVID-19 precautions and medicines. The provider employed only suitable staff and ensured there was enough of them to provide all planned care visits.
People told us they felt their care was personalised and provided by caring and polite staff. Staff knew how to support people to be as independent as possible, to communicate effectively and to make their own choices which were then respected. People were offered and given support around their day to day personal needs, upkeep of their homes, safety and access to their preferred activities or healthcare as per individual circumstances.
Read the full summary
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff felt competent for their roles and were complimentary about support they had been receiving from the management. People, relatives and staff felt communication was good and there was a caring, professional and open culture in the service which brought good outcomes for people.
The registered manager ensured the quality and safety of the service were monitored and was very involved in the day to day running of the service. They made a range of improvements based on people's feedback and service needs. For example, new roles within the management team were developed.
Questions to ask the service
- The last rating is 5 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | C/O WeWork, The Spice Building, 8 Devonshire Square, London, EC2M 4YJ |
|---|---|
| Phone | 0330 470 6115 |
| Website | www.blisshomecare.co.uk |
| Registered manager | Aisha Ajia |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 1 inspection report, latest 8 October 2021 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Ascend Support (South) Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 12255780 (opens Companies House) |
Ascend Support (South) Ltd runs 2 services in London. 1 is rated Good or Outstanding and 1 has no rating yet.
Other services run by Ascend Support (South) Ltd
- – Ascend Support (Ealing) Home care, EalingNo overall rating
Nearest alternatives
- RI Transforming Support (Coulsdon) Home care, less than 0.1 miles awayRequires improvement
- – Transforming Support (Surrey) Ltd Home care, less than 0.1 miles awayNot yet rated
- – Clarion Health Ltd Home care, 0.2 miles awayNot yet rated
- O The Good Care Group Home care, 0.3 miles awayOutstanding
- – BMS Care Providers Limited Home care, 0.3 miles awayNot yet rated
Getting help from City of London Corporation
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at City of London Corporation
- Ask for a care needs assessment
- Phone: 020 7332 1224, Monday to Friday, 9am to 5pm. Out of hours: 020 8356 8855 or 020 8356 2300. Email adultsduty@cityoflondon.gov.uk
- Support for carers
- Paying for care: City of London Corporation
Outside office hours (5pm to 9am on weekdays, and at weekends and on bank holidays), social care calls go to the City and Hackney Emergency Duty Team.
Checked on the council's website, November 2026.
Common questions
- Does Epsom provide nursing care?
- The Care Quality Commission's register does not list nursing care for Epsom.
- When was Epsom last inspected?
- The Care Quality Commission's latest rating for Epsom was published on 8 October 2021.
- Who runs Epsom?
- Epsom is run by Ascend Support (South) Ltd. It runs 2 services in London.
- What is Epsom's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 8 October 2021.