Transforming Support (Coulsdon)
Home care, City of London
Requires improvement
Rated on
Rating from the Care Quality Commission.
This rating was carried over from the previous owner after a change of ownership.
Transforming Support (Coulsdon): inspection record
Rated Requires improvement in October 2023, up from Inadequate.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 5 times since 2018. Rated Good in 2018, then Requires improvement in 2021 and 2022, then Inadequate in 2023, then Requires improvement in October 2023.
Its last inspection improved it from Inadequate to Requires improvement. The latest rating was published about 3 years ago.
How it compares locally
- The only Requires improvement home care service in City of London, out of 3 with a rating.
Questions to ask the service
- Safe was rated Requires improvement on 6 October 2023. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 6 October 2023. Ask about staff training and how health appointments are arranged.
- Well-led was rated Requires improvement on 6 October 2023. Ask about changes in management and what has changed since the report.
- The last rating is 3 years old. Ask what has changed since then.
Contact and registration details
| Address | WeWork, The Spice Building,, 8 Devonshire Square, London, EC2M 4YJ |
|---|---|
| Phone | 0303 300 3000 |
| Registered manager | Kersti Lootus |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Transforming Support (Coulsdon) Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 13459257 (opens Companies House) |
Nearest alternatives
- G Epsom Home care, less than 0.1 miles awayGood
- – Transforming Support (Surrey) Ltd Home care, less than 0.1 miles awayNot yet rated
- – Clarion Health Ltd Home care, 0.2 miles awayNot yet rated
- O The Good Care Group Home care, 0.3 miles awayOutstanding
- – BMS Care Providers Limited Home care, 0.3 miles awayNot yet rated
Getting help from City of London Corporation
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at City of London Corporation
- Ask for a care needs assessment
- Phone: 020 7332 1224, Monday to Friday, 9am to 5pm. Out of hours: 020 8356 8855 or 020 8356 2300. Email adultsduty@cityoflondon.gov.uk
- Support for carers
- Paying for care: City of London Corporation
Outside office hours (5pm to 9am on weekdays, and at weekends and on bank holidays), social care calls go to the City and Hackney Emergency Duty Team.
Checked on the council's website, November 2026.
Common questions
- Does Transforming Support (Coulsdon) provide nursing care?
- The Care Quality Commission's register does not list nursing care for Transforming Support (Coulsdon).
- When was Transforming Support (Coulsdon) last inspected?
- The Care Quality Commission's latest rating for Transforming Support (Coulsdon) was published on 6 October 2023.
- Who runs Transforming Support (Coulsdon)?
- Transforming Support (Coulsdon) is run by Transforming Support (Coulsdon) Limited.
- What is Transforming Support (Coulsdon)'s CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 6 October 2023.