Mira Social Care
Home care, Ealing
Requires improvement
Rated on
Rating from the Care Quality Commission.
Mira Social Care: inspection record
Rated Requires improvement in April 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Rated Requires improvement in April 2026.
The latest rating was published 6 months ago.
How it compares locally
- One of 5 Requires improvement home care services in Ealing, out of 64 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 17 April 2026 (assessment visit 9 February 2026). Quoted under the Open Government Licence.
The assessment took place from 12 to 25 February 2026.
Mira Social Care is a domiciliary care service that has been registered with the CQC since February 2023. This was the provider’s first inspection since registration. At the time of assessment, the service was supporting two people. It provides care at home to older people, younger adults, and adults of all ages living with dementia, mental health conditions and physical disabilities.
Read the full summary
We found that some areas of the service required improvement because care was not always delivered safely and governance systems did not provide effective oversight of quality or risk. Records were inconsistent, outdated or incomplete, and quality assurance systems had not identified gaps in medicines management, risk assessments or environmental safety. These shortfalls reduced assurance that people consistently received safe care.
People and relatives described staff as kind, respectful and reliable. Staff knew people well, provided continuity, and supported them in ways that maintained dignity, comfort and familiarity. The registered manager was visible, and staff felt supported, describing good communication and approachable leadership. These positive experiences contributed to people receiving good care.
However, documentation did not always reflect people’s current needs. Care plans, risk assessments and medicines records contained omissions or contradictory information, including missing details about falls risks, dementia‑related needs, catheter care and environmental hazards. Medicines documentation included gaps in medication administration records (MAR) charts, inaccuracies and missing topical medication records, meaning staff relied heavily on verbal updates rather than accurate written guidance.
Governance arrangements were not effective. Policies were not consistently reviewed, audits were not routinely completed, systems to review and maintain employment records were not robust, and gaps had not been identified or addressed. Leaders therefore did not always act on the most accurate information about risk or quality.
We found breaches of legal requirements relating to regulation 12 (safe care and treatment) and regulation 17 (good governance). The provider has been asked to submit an action plan outlining how they will address the concerns identified at this assessment
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Safe
No rating
Safe
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this newly registered service. This key question has been rated as requires improvement.
This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to, people’s safe care and treatment and the ways people’s medicines were managed safely.
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Effective
Good
Effective
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this service. This key question has been rated good.
This meant people’s outcomes were consistently good, and people’s feedback confirmed.
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Caring
Good
Caring
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this service. This key question has been rated good.
This meant people were supported and treated with dignity and respect; and involved as
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Responsive
Good
Responsive
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this service. This key question has been rated good.
This meant people’s needs were met through good organisation and delivery.
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Well-led
No rating
Well-led
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this service. This key question has been rated requires improvement.
This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to governance at the service.
Questions to ask the service
- Safe was rated Requires improvement on 17 April 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 17 April 2026. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Contact and registration details
| Address | 45 St. Marys Road, London, W5 5RG |
|---|---|
| Neighbourhood | Ealing town, Ealing |
| Phone | 020 8127 6840 |
| Website | www.mirasocialcare.co.uk |
| Registered manager | Jane Ezimako |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Mira Social Care Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 14253835 (opens Companies House) |
Nearest alternatives
- – Ascend Support (Ealing) Home care, 0.5 miles awayNo overall rating
- – Baseline Care, Spaces Ealing, Aurora Home care, 0.5 miles awayNot yet rated
- G Care Resolution West London Home care, 0.5 miles awayGood
- G Graceful Care Home care, 0.5 miles awayGood
- G Holistic Centred Care Ltd Home care, 0.5 miles awayGood
Getting help from London Borough of Ealing
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Ealing
- Ask for a care needs assessment
- Phone: 020 8825 8000
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Ealing
Checked on the council's website, November 2026.
Common questions
- Does Mira Social Care provide nursing care?
- The Care Quality Commission's register does not list nursing care for Mira Social Care.
- When was Mira Social Care last inspected?
- The Care Quality Commission's latest rating for Mira Social Care was published on 17 April 2026.
- Who runs Mira Social Care?
- Mira Social Care is run by Mira Social Care Ltd.
- What is Mira Social Care's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 17 April 2026.