DORZ Care Services Limited
- Home care
- Registered since 2023
- Three Bridges, West Sussex, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
15 months
since the latest rating was published.
8 of 138
rated home care services in West Sussex are rated Requires improvement, like this one.
DORZ Care Services Limited: inspection record
Rated Requires improvement in July 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Dynamic Viewpoint Healthcare Limited (Good, less than 0.1 miles away) and Cera Lanehurst Gardens (Good, 0.7 miles away).
Nearest home care services:
- – AAT Quality Care Agency Ltd No overall rating, less than 0.1 miles away
- – BodFem Care Not yet rated, less than 0.1 miles away
- G Dynamic Viewpoint Healthcare Limited Good, less than 0.1 miles away
- – Great Grace Services Ltd No overall rating, less than 0.1 miles away
- – Nurseplus - Crawley Not yet rated, less than 0.1 miles away
What inspectors found
From the Care Quality Commission's assessment published 31 July 2025 (assessment visit 6 May 2025). Quoted under the Open Government Licence.
Date of assessment: 15 May to 30 May 2025. DORZ Care Services Limited is a domiciliary care agency providing personal care to people living in their own homes. At the time of our assessment 8 people were receiving the regulated activity of personal care. This was the first assessment of this location. The provider was in breach of the legal regulations relating to safe care and treatment, staffing and good governance. We found concerns around the assessment and management of risk to people’s health conditions. Leaders and staff did not always assess risks to people's health conditions or mitigate them where identified. Information regarding people’s medicines or their support needs was not always used to produce complete and thorough care planning or provide appropriate guidance to staff. Staff recruitment processes were not always effective and whilst staff spoke positively, their induction and training process did not always include consideration of regulatory requirements such as completion of the care certificate. There were significant concerns regarding the leadership of the service. There was a failure to adequately assess the needs of the people they supported. Governance systems and audits were not effective in identifying or addressing areas for improvement.The provider was working with the local authority quality team to improve the systems and processes in operation within the service and this was apparent in recent work on their Business Continuity Plan (BCP). This ensured due consideration was given to identifying the risks to service delivery and planning for emergency events. We have asked the provider for an action plan in response to the concerns found at this assessment.
- Safe Inadequate
- Effective No rating
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
-
Safe
Inadequate
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this service. This key question has been rated inadequate.
This meant people were not safe and were at risk of avoidable harmThe service was in breach of legal regulation in relation to people’s safe care and treatment, administration of medicines and staffing.
-
Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this service. This key question has been rated requires improvement. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery. -
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first assessment for this service. This key question has been rated requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to governance at the service.
Questions to ask the service
- Safe was rated Inadequate on 31 July 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 31 July 2025. Ask about staff training and how health appointments are arranged.
- Well-led was rated Requires improvement on 31 July 2025. Ask about changes in management and what has changed since the report.
Registration details
- Registered manager
- Doris Chinyama
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Mental Health, Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- DORZ Care Services Limited
- Ownership type
- Organisation
- Companies House number
- 12640728 (opens Companies House)
Getting help from West Sussex County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at West Sussex County Council
- Ask for a care needs assessment
- Phone: 01243 642121, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: West Sussex County Council
Checked on the council's website, November 2026.
Common questions
- Does DORZ Care Services Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for DORZ Care Services Limited.
- When was DORZ Care Services Limited last inspected?
- The Care Quality Commission's latest rating for DORZ Care Services Limited was published on 31 July 2025.
- Who runs DORZ Care Services Limited?
- DORZ Care Services Limited is run by DORZ Care Services Limited.
- What is DORZ Care Services Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 31 July 2025.
Contact
- Address
- Worth Corner, Turners Hill Road, Pound Hill, Crawley, RH10 7SL Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Dynamic Viewpoint Healthcare Limited (Good, less than 0.1 miles away) and Cera Lanehurst Gardens (Good, 0.7 miles away).
Nearest home care services:
- – AAT Quality Care Agency Ltd No overall rating, less than 0.1 miles away
- – BodFem Care Not yet rated, less than 0.1 miles away
- G Dynamic Viewpoint Healthcare Limited Good, less than 0.1 miles away
- – Great Grace Services Ltd No overall rating, less than 0.1 miles away
- – Nurseplus - Crawley Not yet rated, less than 0.1 miles away