Cera Lanehurst Gardens
- Home care
- Dementia care
- Registered since 2022
- Three Bridges, West Sussex, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2019.
14 months
since the latest rating was published.
125 of 138
rated home care services in West Sussex are rated Good, like this one.
Cera Lanehurst Gardens: inspection record
Rated Good in August 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
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- RI DORZ Care Services Limited Requires improvement, 0.7 miles away
- G Dynamic Viewpoint Healthcare Limited Good, 0.7 miles away
- – Great Grace Services Ltd No overall rating, 0.7 miles away
What inspectors found
From the Care Quality Commission's assessment published 4 August 2025 (assessment visit 18 June 2025). Quoted under the Open Government Licence.
Date of Assessment: 4 July to 18 July 2025
Cera Lanehurst Gardens provides care and support to people living in specialist 'extra care' housing. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is rented or owned and is the occupant's own home. Not everyone who lived at Cera Lanehurst Gardens received personal care. CQC only inspects where people receive personal care; this is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
Systems and processes were in place to mitigate the risk of harm to people and to protect them from abuse. Staff had a clear understanding of their responsibilities under safeguarding, while the provider understood their regulatory responsibilities. People were involved in the management of risk to their care and support. People were supported by enough staff who had received the appropriate training to meet people’s needs. Appropriate infection control procedures were in place to keep people safe.
People received effective care. Peoples needs, wishes and preferences were assessed and captured and staff understood these needs. People were supported, when needed, to access healthcare services. People were encouraged to maintain relationships with family and friends.
People received personalised care that was tailored to meet their individual needs, preferences and choices. Care plans were detailed and guided staff about people's needs and how to meet them. Concerns and complaints were listened to and used to improve the service they received.
People, staff and relatives spoke positively about the registered manager. Management was approachable and open to feedback and discussions about people’s care. The quality of people’s care was supported by effective quality assurance systems. The registered manager encouraged feedback from people, staff and professionals involved in people’s care.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this service under its new registration. This key question has been rated Good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this service under its new registration. This key question has been rated Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this service under its new registration. This key question has been rated Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs. This is the first assessment for this service under its new registration. This key question has been rated Good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first assessment for this service under its new registration. This key question has been rated Good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Suzanne Milne
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Cera Care Operations LimitedBrand: Cera Care
- Ownership type
- Organisation
- Companies House number
- 04320403 (opens Companies House)
Cera Care Operations Limited runs 18 services in England, 2 of them in the South East. 10 are rated Good or Outstanding, 1 is rated Requires improvement or Inadequate and 7 have no rating yet.
Other services run by Cera Care Operations Limited
- G Cera - Cumbria Good. Home care, Cumberland, North West
- G Cera - Essex and Havering Good. Home care, Essex, East of England
- G Cera - King's Lynn Good. Home care, Norfolk, East of England
- G Cera - Lancashire Good. Home care, Lancashire, North West
Getting help from West Sussex County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at West Sussex County Council
- Ask for a care needs assessment
- Phone: 01243 642121, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: West Sussex County Council
Checked on the council's website, November 2026.
Common questions
- Does Cera Lanehurst Gardens provide nursing care?
- The Care Quality Commission's register does not list nursing care for Cera Lanehurst Gardens.
- When was Cera Lanehurst Gardens last inspected?
- The Care Quality Commission's latest rating for Cera Lanehurst Gardens was published on 4 August 2025.
- Who runs Cera Lanehurst Gardens?
- Cera Lanehurst Gardens is run by Cera Care Operations Limited. It runs 18 services in England, 2 of them in the South East.
- What is Cera Lanehurst Gardens's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 4 August 2025.
Contact
- Phone
- 01293 241120
- Address
- Lanehurst Gardens, Grattons Drive, Crawley, RH10 3BB Map (opens Google Maps)
Compare nearby
- – AAT Quality Care Agency Ltd No overall rating, 0.7 miles away
- – BodFem Care Not yet rated, 0.7 miles away
- RI DORZ Care Services Limited Requires improvement, 0.7 miles away
- G Dynamic Viewpoint Healthcare Limited Good, 0.7 miles away
- – Great Grace Services Ltd No overall rating, 0.7 miles away