Reignscare Ltd
Home care, Hillingdon
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Reignscare Ltd: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
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Ratings published by the Care Quality Commission.
No ratings have been published for this service yet.
What inspectors found
From the Care Quality Commission's assessment published 14 September 2026 (assessment visit 28 July 2026). Quoted under the Open Government Licence.
Date of assessment: 17 to 18 August 2026.
Reignscare Ltd is registered to provide personal care to people living in their own homes. At the time of our assessment, 2 people were receiving support with personal care. This was the first assessment of the service which was registered on 12 April 2023. The service has been rated requires improvement.
Read the full summary
We identified breaches of legal regulations relating to safe care and treatment, staffing, fit and proper persons employed and good governance.
The provider did not always assess and plan for people’s needs and the risks they were exposed to. This meant they could not provide assurances that care was planned in a personalised way to meet their needs and mitigate risks. There was limited guidance and information for staff on how to meet people’s needs.
The provider did not operate effective systems for recruiting staff to ensure they were suitable and had the skills needed to provide safe care. Staff did not have access to training and support they needed to provide evidence-based care. This placed people at risk of receiving inappropriate or unsafe care.
The provider’s systems for monitoring and improving the quality of the service were not always effective. Records about people and staff were not always clear, accurate or up to date.
We have asked the provider to complete an action plan telling us how and when they will make the required improvements.
The provider had a range of suitable policies and procedures which reflected guidance and legislation. Staff told us they enjoyed working at the service and they felt there was good informal support. Staff arrived on time and provided care people wanted and needed. Staff worked well with external professionals to help make sure people received joined up care.
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Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this service. This key question has been rated requires improvement.
This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of the legal regulations relating to safe care and treatment, staffing and fit and proper persons employed.
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Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this service. This key question has been rated requires improvement.
This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
The service was in breach of the legal regulation in relation to staffing.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this service. This key question has been rated good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this service. This key question has been rated requires improvement.
This meant people’s needs were not always met.
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Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this service. This key question has been rated requires improvement.
This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of the legal regulation in relation to good governance.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 4 Sutherland Avenue, Hayes, UB3 4PN |
|---|---|
| Neighbourhood | Hayes, Hillingdon |
| Phone | 020 3773 3476 |
| Website | www.reignscare.com |
| Registered manager | Babatunde Kalejaiye |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Reignscare Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 14010506 (opens Companies House) |
Nearest alternatives
- G K5K Limited t/a Tezlom Home care, 0.4 miles awayGood
- – Flourish Community Homecare Limited Home care, 0.6 miles awayNot yet rated
- G Somcare Agency Limited Home care, 0.6 miles awayGood
- – ARN Care Ltd Home care, 0.6 miles awayNo overall rating
- – Arli Healthcare Services Ltd Home care, 0.6 miles awayNot yet rated
Getting help from London Borough of Hillingdon
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Hillingdon
- Ask for a care needs assessment
- Phone: 01895 556633, Monday to Friday, 9am to 5pm. Out-of-hours emergencies: 01895 250111
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Hillingdon
Checked on the council's website, November 2026.
Common questions
- Does Reignscare Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Reignscare Ltd.
- When was Reignscare Ltd last inspected?
- The Care Quality Commission's latest rating for Reignscare Ltd was published on 14 September 2026.
- Who runs Reignscare Ltd?
- Reignscare Ltd is run by Reignscare Ltd.
- What is Reignscare Ltd's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.