Unicorn Healthcare Services
- Home care
- Dementia care
- Registered since 2023
- North East Lincolnshire, Yorkshire and the Humber
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
At a glance
2 ratings
Its last inspection improved it from Inadequate to Good.
10 months
since the latest rating was published.
94%
of rated home care services in North East Lincolnshire are Good or Outstanding (90% across Yorkshire and the Humber, 88% across England).
Unicorn Healthcare Services: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Hales Group Limited - Grimsby (Good, 1.2 miles away) and Jessy Care Ltd (Good, 1.4 miles away).
Nearest home care services:
- – Lincolnshire Quality Care Services (LQCS) Not yet rated, 1 mile away
- G Hales Group Limited - Grimsby Good, 1.2 miles away
- G Jessy Care Ltd Good, 1.4 miles away
- G Quality Home Care Good, 1.4 miles away
- – Nurtrio No overall rating, 1.5 miles away
What inspectors found
From the Care Quality Commission's assessment published 24 December 2025 (assessment visit 25 November 2025). Quoted under the Open Government Licence.
Date of assessment: 3 to 10 December 2025.
Unicorn Healthcare Services provides care and support for people in their own homes. Not everyone using the service received personal care. CQC only inspects where people receive personal care. Where they do, we also consider any wider social care provided. The service was supporting 8 people over the age of 65 with personal care at the time of the assessment. This assessment was to follow up on our previous visit in October 2024, where breaches of regulations were identified. There had been sufficient improvement made, and the service was no longer in breach of these regulations. Staff were recruited safely and had received training to equip them for their role. They knew how to protect people from the risk of harm. People's needs were assessed, and care was planned to meet these. The provider reviewed care plans with people and their families to ensure that the service was personalising their care. This ensured the service was meeting both their needs and expectations. Governance systems were in place, although these needed refining and embedding to be fully effective. Lessons were learned, and information shared with staff to support safety and the development of the service.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question Inadequate. The service was no longer in breach of legal regulation 12 in relation to people’s safe care and treatment, and safe staffing. At this assessment the rating has changed to Good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question Requires Improvement. The service was no longer in breach of legal regulation 11 in relation to the need for consent. At this assessment the rating has changed to Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question Requires Improvement. At this assessment the rating has changed to Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question Requires Improvement. At this assessment the rating has changed to Good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question Inadequate. The service was no longer in breach of legal regulation 17 in relation to good governance, and regulation 19 fit and proper persons employed at the service. At this assessment the rating has changed to Good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Nicola Billson
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Unicorn Healthcare Services Ltd
- Ownership type
- Organisation
- Companies House number
- 13984315 (opens Companies House)
Getting help from North East Lincolnshire Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at North East Lincolnshire Council
- Ask for a care needs assessment
- Phone: 01472 256 256, 24 hours a day, 7 days a week
- Contact adult social care online
- Support for carers
- Paying for care: North East Lincolnshire Council
Checked on the council's website, November 2026.
Common questions
- Does Unicorn Healthcare Services provide nursing care?
- The Care Quality Commission's register does not list nursing care for Unicorn Healthcare Services.
- When was Unicorn Healthcare Services last inspected?
- The Care Quality Commission's latest rating for Unicorn Healthcare Services was published on 24 December 2025.
- Who runs Unicorn Healthcare Services?
- Unicorn Healthcare Services is run by Unicorn Healthcare Services Ltd.
- What is Unicorn Healthcare Services's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Contact
- Address
- Centre4, Office 13, 17a Wootton Road, Grimsby, DN33 1HE Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Hales Group Limited - Grimsby (Good, 1.2 miles away) and Jessy Care Ltd (Good, 1.4 miles away).
Nearest home care services:
- – Lincolnshire Quality Care Services (LQCS) Not yet rated, 1 mile away
- G Hales Group Limited - Grimsby Good, 1.2 miles away
- G Jessy Care Ltd Good, 1.4 miles away
- G Quality Home Care Good, 1.4 miles away
- – Nurtrio No overall rating, 1.5 miles away