Wetherby Home Care Limited

People's experience of using this service: People received a safe service, from staff who were trained and supported in their role. Staff understood how to identify and report any safeguarding concerns. People had been introduced to the staff who delivered their care and people's feedback, and visit monitoring records, indicated staff usually arrived on time. Where people required it, they were supported to receive their medicines in line with their prescription.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Staff respected people's wishes.

People told us staff were caring, although some commented that particular staff made more effort than others to offer additional help and assistance above the core tasks expected. People's dignity and privacy were respected.

Care plans were in place to give staff the information they needed to support people in line with their preferences. This included information about nutrition, health, communication needs and other areas of support. Care plans were updated when people's needs changed, but there were some record keeping anomalies.

People had the opportunity to provide feedback on the service they received and the provider conducted checks and audits on the quality and safety of the service. These checks could be improved in some areas to help identify recording anomalies. Staff provided positive feedback about the management team and the provider demonstrated a commitment to continuously improving the service.

Further information is in the detailed findings below.