The Wilf Ward Family Trust Supported Living West

At our last inspection we rated the service Good. At this inspection we found the evidence continued to support the rating of Good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

The care service had been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with a learning disability were supported to live as ordinary a life as any citizen.

Staff were well trained and knowledgeable about how to support people effectively. Staff received a comprehensive induction and regular support. We found that staff training, along with knowledge of best practice, had been used to benefit people who used the service. This included screening people for dementia, and implementing knowledge gained in experiential training to make positive changes to people's support.

Staff were aware of people's healthcare needs and supported them to access healthcare services and professionals whenever needed. Staff also considered people's emotional needs and we found they had been proactive in advocating for people to receive additional support and healthcare where required, to meet their holistic needs. Where people had complex nutritional needs, we found staff followed guidelines and used creative methods to ensure people had a healthy and varied diet.

There were sufficient staff to meet people's needs. The provider planned staffing according to people's requirements and used the allocated hours contracted by the local authority for people's support. The provider conducted appropriate recruitment checks before staff started their employment, to ensure candidates were suitable to work with vulnerable people.

Positive risk taking was promoted, to support people in leading full lives and developing independence skills. Risk assessments and risk enablement plans were in place to help staff reduce risks to people's safety and well-being. Staff had received training in safeguarding vulnerable adults and knew what action to take should they have any concerns. Safe systems were in place to ensure people received their medicines as prescribed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

We observed staff were kind, caring and respectful in their interactions with people. Staff understood how to maintain people's privacy and dignity. People were involved in decisions about their care. Where people were unable to express their views verbally, staff used their knowledge of people's preferences, non-verbal communication and feedback from relatives to help ensure their wishes were considered. The provider was very proactive in raising awareness of equality, diversity and human rights issues.

Staff promoted people's independence; they used varied methods to enable people's participation in daily living tasks, such as cooking. Support was tailored to people's needs. Staff used people's preferred methods of communication, such as Makaton sign language, pictures or symbols.

The provider developed a detailed support plan for each person, to give staff the information they needed to support people in line with their needs and preferences. People took part in a wide range of activities of their choice and we found people had been supported to achieve personal goals and aspirations.

There was a registered manager in post, supported by two regional deputy managers. We received positive feedback about the management team and leadership of the service. Staff felt supported and were motivated to deliver high quality care.

The registered manager had a focus on continual improvement of the service and had further developed the quality assurance system since our last inspection. In addition to quality and compliance audits, there were satisfaction surveys, observations of care practice and systems in place to investigate and respond to any concerns or complaints.

Further information is in the detailed findings below.

The five questions we ask about services and what we found