Helping Hands York

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

Care provided was person centred. People were encouraged to get out and about in their communities and were supported to visit the office. Staff held weekly themed meals where people and staff mingled and enjoyed each other's company. People and their relatives told us they were very happy with the service provided.

People received safe care and support because systems and processes in place ensured any risks were safely managed by staff, and their needs met with minimal restrictions in place. Staff had received training and clear guidance was followed to help people to understand how to remain safe from avoidable harm and abuse.

Medicines were managed and administered safely. Records confirmed people had received their medicines as prescribed.

People were involved in their care planning. Records were person-centred and evaluated consistently. Where agreed outcomes were not achieved, amendments were made with people's input.

Staff received appropriate induction, training, and support and applied learning effectively in line with best practice.

People knew the manager by name and told us they trusted them. Staff told us the registered manager worked tirelessly and promoted innovative ways to support people to live full lives and enjoy achievable outcomes.

Quality assurance remained a priority. The area manager had oversight of checks carried out on the service to maintain standards and drive improvements.