Ashlong House Domiciliary Care

We looked at how the management team planned their rotas. Rotas were organised around a set geographical area. This ensured that people received their allocated and appropriate support from staff that were trained and best suited to their needs.

Risks associated with people's individual care needs were assessed and plans put in place to manage these. People had been involved with the design of these care plans.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

There was a complaints procedure that was made available to people and their families. The management had good oversight of the service through monitoring and auditing to ensure people received effective support. These included regular phone calls and home visits to seek people's views about the service

provided.

At the time of inspection there was a registered manager application being put forward for the Office that covered Devon, Oxfordshire and Wiltshire. This would enable more support for staff and the people using the service as the service grew.

The service worked in partnership with outside agencies, health and social care professionals to ensure people received timely healthcare support.