Allied Care Ltd

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People's needs were met by staff who had received regular training and support. People, relatives and health professionals spoke very positively about staff's skills. A relative said, "The staff are so well trained they are brilliant." People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. People were treated with dignity and respect in a way that valued them as individuals. Relatives and professionals described the service as person-centred. People were supported to be as independent as possible and there was a strong focus on promoting social inclusion. People were encouraged to lead full lives. There was a positive, open and inclusive culture.

People were supported to develop personalised and detailed plans with information about their needs, preferences and goals. These were routinely reviewed with the involvement of the person and relevant stakeholders where appropriate. Staff knew people well and were able to quickly identify people's changing needs. People had access to health and social care professionals. People were supported to participate in a range of social, volunteering and work activities.

People benefited from a provider who placed an emphasis on delivering a high quality service. Effective quality assurance and governance systems were in place to assess, monitor and improve the quality and safety of the service.