Bluebird Care (Plymouth and South Hams)

We assessed a limited number of quality statements in the Well Led key question and found areas of good practice. The scores for these areas have been combined with scores based on the rating from the last inspection, which was outstanding. Though the assessment of these areas indicated areas of good practice since the last inspection, our rating for the key question remains outstanding.

Since the previous inspection, the provider, registered manager, and staff team had maintained the quality of and grown the service. People, their relatives, staff, and external professionals were regularly asked for their views of the service provided. The service actively sought negative comments to ensure they were aware of areas where they could improve. The vast majority of responses from all groups including staff were positive.

The service worked actively with the primary health system to obtain the best possible service for people that used the service. The service had worked in partnership with other professionals and organisations to share practice and develop models of care with an emphasis on continuous growth and improvement.