Kumari Care

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People's experience of using this service and what we found

Right Support: People's needs were recorded in their care plans, so staff knew how to support them safely. Risks to people's safety were assessed and plans put in place which were regularly reviewed. People's medicines were managed safely, staff had guidance on what medicines support to provide and had been trained.

Right Care: Recruiting staff had been a challenge for the provider. Some people and relatives told us this challenge had been noticed as their visits could be late. The provider was aware of this issue and taking steps to make improvements such as obtaining a sponsorship licence from the government. This would mean the provider could recruit from overseas.

People were supported by staff who understood person-centred values of privacy, dignity and promoting independence. Staff told us they visited the same people so had time to build relationships and get to know people well. We found guidance was recorded in people's records on how to promote independence. It focused on what people could do for themselves and the areas where people might need more support.

Right Culture: There was not a registered manager in post and the provider told us they were struggling to recruit into this position. The service was managed day to day by the owner of the service who was very experienced. There was a management structure in place which the staff were clear about. Any concern could be reported, and

action taken in response. Staff worked in partnership with professionals who told us there was good lines of communication.

Quality monitoring systems were in place and improvements identified. The provider had invested in an electronic care planning system which gave them better oversight of people's records. The next stage of the service improvement plan was to add audits to the electronic system. This would help the service be more paper free and give the provider oversight of the service in one place.