Amicus Homecare Ltd

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

The provider had recently introduced several digital systems. This had led to gaps in people's care records including a lack of assessing risks. Management systems were not embedded or effective to identify concerns found during the inspection. There were short falls in auditing, reporting and systems to protect people from abuse.

Small improvements were required with recruitment checks and staff supervisions. The systems to listen to staffs' views and those of people who use the service had not been utilised for over a year. Although, people and their relatives had met the registered manager and were positive about them.

Systems to stop infections spreading including the use of gloves, aprons and masks were in place. The management were proud they had avoided any large COVID-19 outbreaks during the pandemic. They were also positive they were trying to support the crisis in health care by increasing how many people could be supported.