Helping Hands Bath

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People's support plans helped them get the help they needed because it was easy for staff to access, understand and keep high quality records. Support plans were personalised and reflected people's needs. These were reviewed and updated regularly.

People were supported by staff who followed systems and processes to prescribe, administer, record and store medicines safely.

Staff received training in relevant mandatory and core topics. Training reflected legislation, guidelines and current standards. Managers checked staff's competency to ensure they understood and applied training and best practice.

People and their relatives were positive about the service and told us about ways in which staff were caring, considerate and supportive. People's individual needs and preferences were identified, and appropriate staff were available to support people.

People were supported to have maximum choice and control of their lives and supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There were appropriate staffing levels to meet people's needs and keep them safe. Staff received supervision, informal support and recognition for good practice. Staff were positive about the service and said they felt respected and well supported by managers, who led by example. This encouraged a positive culture.

Governance processes were effective and helped to hold staff to account, keep people safe, protect people's rights and provide good quality support. People and their relatives were empowered to make decisions about the service and felt confident to feed back on their care and support. Lessons were learned when things went wrong, and actions taken when necessary.