MHA Care at Home - Alexander Branch

MHA Care at Home - Alexander Branch is a domiciliary care and extra care housing service that is registered to provide personal care to people living in the flats owned by Methodist Homes at Walcot Court. There were 16 people receiving personal care at the time of our inspection.

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

At this inspection we found the service remained good.

People received a safe service and were suitably protected from potential abuse and risks to their health through risk assessments and safe medicines management.

Staff received training, frequent supervision sessions and appraisals, this meant that staff had the skills and knowledge to meet the needs of people.

People were assisted to access healthcare services when required. Care plans were sufficiently detailed and reflected people's wishes and preferences. The service organised various activities and this meant that people were not at risk from social isolation.

Interactions between staff and people were caring, staff knew people well and treat them as individuals.

There was a clear staff structure and positive team culture. People, staff and relatives spoke positively about the registered manager.

People were supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the service supported this practice.

Further information is in the detailed findings below

The five questions we ask about services and what we found