Easy Living Care Limited

People who used the service, and their relatives, described a reliable service. They confirmed visits were not missed and staff arrived when expected. They said the service was safe and they were complimentary about the standard of care provided. Comments included, "Staff are so sweet; we trust them, they know their job. They are very professional but friendly at the same time" and "I am happy with everything. they are all marvellous".

People were safe and protected from avoidable harm because staff knew how to identify and report any concerns relating to the risk of abuse. Risks to people's health, safety and well-being were assessed, and measures put in place to reduce the risks. People's medicines were managed safely. People were supported by staff who had been safely recruited.

Staff had received appropriate training and had their competency assessed to help ensure they were sufficiently skilled and knowledgeable.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff knew people well and ensured their preferred routines were met. People were involved with planning and reviewing their care. Care records were written in a sensitive and person centred way.

A complaints procedure was in place, which people confirmed they were aware of. People's concerns and complaints were listened to, addressed in a timely manner and resolved quickly.

People said the service was well managed. There were effective systems in place to monitor the safety and quality of the service. Regular feedback about the quality of the service people received had been sought.

Where improvements had been identified there were on-going plans for improving people's experience of the service.