TC Care Global Ltd
- Home care
- Dementia care
- Registered since 2023
- Northumberland, North East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
19 months
since the latest rating was published.
The only one
rated Requires improvement home care service in Northumberland, out of 32 with a rating.
TC Care Global Ltd: inspection record
Rated Requires improvement in March 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Age UK - Northumberland (Good, 2.2 miles away) and Cavendish Homecare Ltd (Good, 2.5 miles away).
Nearest home care services:
- – Rejoice Care Services Ltd Not yet rated, less than 0.1 miles away
- G Age UK - Northumberland Good, 2.2 miles away
- G Cavendish Homecare Ltd Good, 2.5 miles away
- G Forget me not homecare services ltd Good, 2.6 miles away
- – ISSAC No overall rating, 2.6 miles away
What inspectors found
From the Care Quality Commission's assessment published 5 March 2025 (assessment visit 18 November 2024). Quoted under the Open Government Licence.
TC Care Global Ltd is a domiciliary care service providing personal care to adults, including people with dementia or physical disabilities. At the time of this assessment, the service supported 38 people with personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do receive personal care, we also consider any wider social care provided. Dates of assessment 21 November 2024 to 9 January 2025.
- Safe No rating
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
This was the first assessment of the service. It was also undertaken because of concerns received regarding staffing and the care provided. The service has been rated requires improvement following this assessment.
People told us they were provided with good care from dedicated and kind staff. However, we found some issues with medicines and record keeping. We found a breach of regulation relating to good governance. We have asked the provider for an action plan in response to the shortfalls found at this assessment.
Care records did not always contain enough detail about people’s individual care needs and potential risks. The provider had not always effectively assessed risks to reduce potential harm to people and staff. We found some issues with medicines management, including staff leaving medicines with people when they should have been fully monitored during their administration.
Staff said they felt supported and told us improvements had been made since the new manager started working at the service. The local authority monitored staff arrangements. The management team were open to feedback and started to address the issues we had raised immediately.
-
Safe
No rating
The service was not always safe and has been rated requires improvement.
Medicines management needed to be improved. Risks to people were not always effectively recorded. Staff were safely recruited and received essential training although paperwork issues needed addressed. Systems were in place to deal with accidents and incidents.
-
Effective
Good
The service was effective and has been rated good.
The provider completed an assessment of people’s individual needs with them and their relatives when joining the service. Care plans did not always outline people’s specific needs or how to support them. The provider was working to address this. Staff respected people’s rights and promoted their independence. Staff felt supported by the new manager. Staff received mandatory and other suitable training to ensure they could meet people’s individual needs. This was in the process of being reviewed, particularly regarding medicines management.
-
Caring
Good
The service was caring and has been rated good.
People and relatives were treated with kindness. One relative said, “Discussions with staff and the management team confirmed a culture where staff respected and valued the people they cared for.
-
Responsive
Good
The service was responsive and has been rated good.
People received person centred care. Continuity of care was maintained, with dedicated staff assigned to people were possible. People and relatives said they could contact staff or the management team and communication was good.
-
Well-led
No rating
The service was not always well-led and has been rated requires improvement.
Governance at the service needed to be improved. This was a breach of regulations relating to governance at the service. The provider had started to improve quality assurance systems, but this needed fully reviewed, embedded and sustained. These included checks on care, risk and medicine records.
People and staff gave positive feedback on the management of the service.
Questions to ask the service
- Safe was rated Requires improvement on 5 March 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 5 March 2025. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Registration details
- Registered manager
- Anthony Onwuegbuzie
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- TC Care Global Ltd
- Ownership type
- Organisation
- Companies House number
- 13149951 (opens Companies House)
TC Care Global Ltd runs 2 services in England, 1 of them in the North East. 0 are rated Good or Outstanding, 1 is rated Requires improvement or Inadequate and 1 has no rating yet.
Other services run by TC Care Global Ltd
- – TC Care Global Ltd Not yet rated. Home care, Stoke-on-Trent, West Midlands
Getting help from Northumberland County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Northumberland County Council
- Ask for a care needs assessment
- Phone: 01670 536 400
- Support for carers
- Paying for care: Northumberland County Council
Checked on the council's website, November 2026.
Common questions
- Does TC Care Global Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for TC Care Global Ltd.
- When was TC Care Global Ltd last inspected?
- The Care Quality Commission's latest rating for TC Care Global Ltd was published on 5 March 2025.
- Who runs TC Care Global Ltd?
- TC Care Global Ltd is run by TC Care Global Ltd. It runs 2 services in England, 1 of them in the North East.
- What is TC Care Global Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 5 March 2025.
Contact
- Phone
- 07456 608582
- Address
- Suite 4, Ellington Business Centre, Morpeth, NE61 5HB Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Age UK - Northumberland (Good, 2.2 miles away) and Cavendish Homecare Ltd (Good, 2.5 miles away).
Nearest home care services:
- – Rejoice Care Services Ltd Not yet rated, less than 0.1 miles away
- G Age UK - Northumberland Good, 2.2 miles away
- G Cavendish Homecare Ltd Good, 2.5 miles away
- G Forget me not homecare services ltd Good, 2.6 miles away
- – ISSAC No overall rating, 2.6 miles away