Prestige Social Care Services Ltd

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is to help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection only one person was receiving a regulated activity and one person was in the initial assessment of the service, where a package of care was not yet at an active stage.

Staff were recruited appropriately. Care staff were matched to support people with consideration to preferences, age, cultural needs and social interests. People received care from staff that had received relevant up to date training and support to carry out their role.

Medicines were managed safely by trained and competent staff.

Staff treated people with kindness, dignity and respect. The standard of care provided was high and person centred.

The management team were approachable and understood the needs of people. Staff were able to express views, concerns and ideas and felt listened to.

The service had an open culture that encouraged communication and shared learning to promote improvement. People knew how to raise a concern or complaint, and these were managed effectively.

The provider had effective systems in place to monitor the quality of the service.