AK Care Ltd

People's experience of the service People and their relatives told us they were very happy with the service. Staff were kind and caring and they had worked with people consistently, so they understood people's needs and offered a personalised service.

Care plans were in place with risk assessments providing guidance for staff.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. However, care plans lacked detail on people's mental capacity. This was rectified following the inspection. Staff understood the importance of consent, and people confirmed this.

People were safeguarded against the risks of abuse and harm by the systems and by the staff, who received training in safeguarding adults. Safe recruitment practices took place, so staff were considered appropriate to work with vulnerable people. However, information to confirm some staff continued to have the right to work in the UK, a requirement by law, was not in place at the time of the inspection. We found out of date documentation. This has since been addressed by the service.

The management of the service was undergoing some changes at the time of the inspection. Systems were in place to check the quality of the care provided to people, and staff were well supported in their role.

At the time of the inspection the service was not supporting people with medicines. However, staff had received training in the giving of medicines.