Gemini Exclusive Care Ltd

Where the provider took on the responsibility to support people to take their medicines, this was provided safely in line with people's individual needs and preferences. The provider said they would ensure clear procedures were in place for people prescribed rescue pack medicines. ('Rescue packs' are antibiotics and oral steroids for people with pre-existing conditions like asthma or chronic obstructive pulmonary disease (COPD). To ensure people received these medicines timely.

People received safe care and were protected against avoidable harm, neglect and discrimination. Risks to people's safety were assessed and strategies were put in place to reduce the risks. People were supported by regular, consistent staff who knew them and their needs well.

Systems were in place to control and prevent the spread of infection including the transmission of COVID-19.

The provider ensured that lessons were learned when things went wrong, so that improvements could be made to the service and the care people received.

People's needs, and choices were assessed before they received a care package. Staff received an induction and ongoing training that enabled them to have the skills and knowledge to provide effective care.

Staff supported people to live healthier lives and access healthcare services.

People were supported to have maximum choice and control of their lives and staff supported them in the

least restrictive way possible and in their best interests; the policies and systems at the service supported this practice.

Staff had built up good relationships with the people they provided care to. People and relatives, where appropriate, were involved in the planning of their care and support. People using the service, relatives and staff were encouraged to provide feedback which was analysed and acted upon. People's privacy and dignity was always maintained.

There was a complaints procedure in place and systems to deal with complaints effectively. The service was able to offer care to people at the end of their lives, although at the time of inspection no people required end of life care and support.

The service was well managed. There were systems in place to monitor the quality of the service and appropriate actions and improvements were made to the service when required. People said the registered manager / provider and senior staff team were approachable and provided good leadership. The service worked in partnership with outside agencies.