Gemini Exclusive Care

People received the support they required with their medicines. Staff worked consistently within the providers policy and procedure for infection prevention and control. Staff said they had a constant supply of personal protective equipment for use.

People's needs were assessed and reviewed in detail before receiving a service. People's health care needs were documented, and staff knew when to liaise with health care professionals as required. Staff had the knowledge and experience to meet people's needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Feedback from people and relatives told us that people were supported with respect and dignity, and they had their independence promoted when required.

Complaints procedures were in place and staff told people how to use them. The providers systems and processes monitored the quality of the service being provided. People's views and were sought through surveys, which were analysed and used to identify where improvements were needed.

The registered manager ensured that checks and audits were in place and used effectively to drive improvements. Staff were supported through ongoing monitoring and good communication. Information was shared with staff to support in the delivery of good quality care .