Noble House

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People's experience of using this service and what we found.

Risks to people's safety were not always included in people's care plans. This was rectified after the inspection visit by the registered manager.

Medication administration records were completed accurately. Quality assurance was carried out in order to identify any issues and take appropriate action.

People received safe care and were protected against avoidable harm, abuse, neglect and discrimination.

Safe recruitment practices ensured only suitable staff worked at the service. Enough staff were employed to meet people's needs.

People told us they were treated with respect, friendliness and dignity. They said they had very good relationships with staff. Staff encouraged people to maintain their independence and do as much for themselves as they wanted to.

Care plans reflected people's individual needs and preferences. People were supported to have choice and control of their lives.

The registered manager understood their responsibilities and worked in an open and transparent way. People knew how to make a complaint and were pleased that the registered manager always listened to any concerns and acted on them.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk