Aqua Robson Care Thurrock
- Home care
- Dementia care
- Registered since 2023
- West Thurrock, Thurrock, East of England
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
3 years
since the latest rating was published. A rating this old may not show how the service is today.
36 of 40
rated home care services in Thurrock are rated Good, like this one.
Aqua Robson Care Thurrock: inspection record
Rated Good in August 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
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- – Unite Highland Care Limited No overall rating, less than 0.1 miles away
About the service
From the Care Quality Commission's inspection report published 19 August 2023. Quoted under the Open Government Licence.
Aqua Robson Care Thurrock is a domiciliary care service providing personal care to adults and children who live in their own houses and flats. At the time of our inspection, 3 people were receiving personal care.
Read the rest of CQC's summary
Not everyone who uses domiciliary care services receives personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
Staff understood how to raise concerns and knew what to do to safeguard people. Effective arrangements were in place to ensure recruitment checks on staff were safe. Minor improvements were required to staff recruitment files. We have made a recommendation about this.
Read the rest of CQC's summary
We received positive feedback on the service. One person said, ''The registered manager is very kind and considerate, and the staff always go above and beyond and treat [relative] like family".
Care and treatment was planned and delivered in a way that ensured people's safety and welfare. People were cared for and supported by staff who had received appropriate training. There were systems in place to minimise the risk of infection. There were safe medicine procedures for staff to follow.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff had a good understanding of people's preference of care, staff promoted people's independence.
People and their relatives were involved in the planning and review of their care. The registered manager had effective policies to respond to complaints and these were handled well.
The provider had monitoring systems in place to ensure they provided good care, and these were kept under regular review.
Questions to ask the service
- The last rating is 3 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Susan Mundicha
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 19 August 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Aqua Robson Care Ltd
- Ownership type
- Organisation
- Companies House number
- 12775665 (opens Companies House)
Getting help from Thurrock Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Thurrock Council
- Ask for a care needs assessment
- Phone: 01375 511 000, Monday to Friday, 9am to 5pm (limited service 7am to 7pm, seven days a week)
- Contact adult social care online
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Aqua Robson Care Thurrock provide nursing care?
- The Care Quality Commission's register does not list nursing care for Aqua Robson Care Thurrock.
- When was Aqua Robson Care Thurrock last inspected?
- The Care Quality Commission's latest rating for Aqua Robson Care Thurrock was published on 19 August 2023.
- Who runs Aqua Robson Care Thurrock?
- Aqua Robson Care Thurrock is run by Aqua Robson Care Ltd.
- What is Aqua Robson Care Thurrock's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 19 August 2023.
Contact
- Phone
- 07565 426819
- Address
- 1 Trafalgar House, 712 London Road, Grays, RM20 3JT Map (opens Google Maps)
Compare nearby
- G Access 24/7 Healthcare Ltd Good, less than 0.1 miles away
- RI EXCELCARETV Requires improvement, less than 0.1 miles away
- – THE CARERS GROUP LTD Not yet rated, less than 0.1 miles away
- – Topteam Support (UK) Ltd Not yet rated, less than 0.1 miles away
- – Unite Highland Care Limited No overall rating, less than 0.1 miles away