EXCELCARETV
- Home care
- Dementia care
- Registered since 2020
- West Thurrock, Thurrock, East of England
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
3 of 40
rated home care services in Thurrock are rated Requires improvement, like this one.
EXCELCARETV: inspection record
Rated Requires improvement in May 2021.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Access 24/7 Healthcare Ltd (Good, less than 0.1 miles away) and Aqua Robson Care Thurrock (Good, less than 0.1 miles away).
Nearest home care services:
- G Access 24/7 Healthcare Ltd Good, less than 0.1 miles away
- G Aqua Robson Care Thurrock Good, less than 0.1 miles away
- – THE CARERS GROUP LTD Not yet rated, less than 0.1 miles away
- – Topteam Support (UK) Ltd Not yet rated, less than 0.1 miles away
- – Unite Highland Care Limited No overall rating, less than 0.1 miles away
About the service
From the Care Quality Commission's inspection report published 18 May 2021. Quoted under the Open Government Licence.
EXCELCARETV is a domiciliary care agency providing personal care to people in their own homes. At the time of inspection, they were providing care to one person.
What inspectors found
The service had not followed their recruitment policy and staff recruitment processes were not robust. The staff recruitment records we checked did not contain all the relevant documents to ensure safe recruitment procedures. Staff had received mandatory training online however they had not undertaken practical training such as moving and handling people. We were told this was due to the risk of face to face training associated with the pandemic. The registered manager told us they were planning practical training when it was safe to do so.
Read the rest of CQC's summary
One relative told us they felt their family member was safe using the service and said that if there were any concerns their family member would tell them. The relative told us staff were patient and kind and treated their family member with dignity and respect. Staff understood the person's care needs and promoted their independence. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Care plans were person-centred, however the information provided for staff on how to support the person's needs and how to mitigate risks was limited. As staff knew the person well, this did not impact on the care the person received, however there could be potential future risks if new staff attended.
Staff told us the registered manager was approachable and supportive. The registered manager undertook spot checks frequently to ensure staff competency and conducted supervision meetings. Staff meetings were held, and we reviewed the minutes. Audits were completed for some areas of care including medicine administration records (MAR) and review of care plans.
Questions to ask the service
- Safe was rated Requires improvement on 18 May 2021. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 18 May 2021. Ask about staff training and how health appointments are arranged.
- Well-led was rated Requires improvement on 18 May 2021. Ask about changes in management and what has changed since the report.
- The last rating is 5 years old. Ask what has changed since then.
Registration details
- Registered manager
- Taiwo Falusi
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 18 May 2021. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- EXCELCARETV LIMITED
- Ownership type
- Organisation
- Companies House number
- 12125519 (opens Companies House)
Getting help from Thurrock Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Thurrock Council
- Ask for a care needs assessment
- Phone: 01375 511 000, Monday to Friday, 9am to 5pm (limited service 7am to 7pm, seven days a week)
- Contact adult social care online
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does EXCELCARETV provide nursing care?
- The Care Quality Commission's register does not list nursing care for EXCELCARETV.
- When was EXCELCARETV last inspected?
- The Care Quality Commission's latest rating for EXCELCARETV was published on 18 May 2021.
- Who runs EXCELCARETV?
- EXCELCARETV is run by EXCELCARETV LIMITED.
- What is EXCELCARETV's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 18 May 2021.
Contact
- Phone
- 01708 935359
- Address
- Trafalgar House, Excel CareTV, 712 London Road, West Thurrock, Grays, RM20 3JT Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Access 24/7 Healthcare Ltd (Good, less than 0.1 miles away) and Aqua Robson Care Thurrock (Good, less than 0.1 miles away).
Nearest home care services:
- G Access 24/7 Healthcare Ltd Good, less than 0.1 miles away
- G Aqua Robson Care Thurrock Good, less than 0.1 miles away
- – THE CARERS GROUP LTD Not yet rated, less than 0.1 miles away
- – Topteam Support (UK) Ltd Not yet rated, less than 0.1 miles away
- – Unite Highland Care Limited No overall rating, less than 0.1 miles away