ICDS - Specialist Support Team

People's experience of using this service: • Risks to children's safety had been assessed and acted on. Regular reviews were carried out to ensure any changes in care needs were addressed. Parents felt staff supported their children safely. Staff understood how to report any concerns that could lead to people experiencing avoidable harm. • There were enough staff to meet the needs of each child or young person. Small teams of staff were in place for each child, which helped to provide consistent care. Most children's medicines were managed by their parents. Safe medicine practices were followed where support was provided. Staff understood how to reduce the risk of the spread of infection. The registered manager had processes in place to learn from mistakes and to reduce the risk of children and young people experiencing avoidable harm. • Children and young people received care and support in line with their assessed needs. Staff were well trained and felt supported to carry out their role effectively. Where staff supported children and young people with their meals this was done in accordance with their assessed needs. The provider worked alongside other health and social care agencies to provide consistent care and support. Parents and their children's views were considered when decisions were made about care. This was done in accordance with appropriate legislation. • Staff were kind, caring and dedicated to their role. They treated children with dignity and respect and involved them wherever possible with choosing how they would like to be cared for and supported. Effective processes were in place to store records safely and in line with data protection legislation. This protected children's and young people's privacy. • Children received person centred care and support that considered their and their parents' personal choices and preferences. Parents welcomed the consistency of staff who understood their and their children's needs. Efforts had been made to provide information in a format children and young people could understand. Complaints were handled appropriately and in line with the provider's complaints policy. Effective end of life plans were in place where needed. • Parents, staff and where applicable, children and young people, were encouraged to give their views about how the service could be improved. This feedback was used by the registered manager and the provider to develop the service. Staff enjoyed working at the service and felt respected and valued. Robust quality assurance processes were in place to help inform the provider of the quality of the service provided.