Nottingham DCA
- Home care
- Registered since 2015
- Mansfield, Nottinghamshire, East Midlands
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
At a glance
3 ratings
Rated Good at every inspection since 2016.
14 months
since the latest rating was published.
89%
of rated home care services in Nottinghamshire are Good or Outstanding (85% across the East Midlands, 88% across England).
Nottingham DCA: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: ICDS - Specialist Support Team (Good, 0.3 miles away) and Helping Hands Mansfield (Good, 0.3 miles away).
Nearest home care services:
- – Lidder Care Group Limited Not yet rated, 0.1 miles away
- – Oiza Healthcare Limited No overall rating, 0.2 miles away
- G ICDS - Specialist Support Team Good, 0.3 miles away
- G Helping Hands Mansfield Good, 0.3 miles away
- O Corner House Residential Care Home Outstanding, 0.4 miles away
What inspectors found
From the Care Quality Commission's assessment published 14 August 2025 (assessment visit 6 June 2025). Quoted under the Open Government Licence.
Date of assessment: 24 June to 1 July 2025. Nottingham DCA (trading as United Response) is a domiciliary care agency providing personal care and support to children, older and younger adults with a physical disability, people living with dementia, autistic people, people with a learning disability, people with sensory impairment and people living with mental health conditions. At the time of the assessment, the service was supporting 9 people with their personal care needs. We undertook this assessment due to the length of time since the provider’s last inspection. Nottingham DCA was last rated good (published 27 July 2019).
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. Care plans were developed in partnership with people, their loved one and relevant professionals where needed. People were supported to plan aims and goals which were of importance to them. The provider had clear quality monitoring processes in place and sought regular feedback from staff and people to ensure care and support remained person centred and safe, however records did not always reflect peoples feedback or input.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question Good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant the management and leadership was consistent. Leaders and the culture they created supported the delivery of person-centred care.
Ratings by service
The Care Quality Commission rates each kind of service at this location separately.
| Service | Rating | Date | Safe | Effective | Caring | Responsive | Well-led |
|---|---|---|---|---|---|---|---|
| Supported Living | No rating | Safe: No rating | Effective: Good | Caring: Good | Responsive: Good | Well-led: No rating | |
| Homecare | Good | Safe: Good | Effective: Good | Caring: Good | Responsive: Good | Well-led: Good |
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Cheryl Platts
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Children 0-18 years, Learning disabilities or autistic spectrum disorder, Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 27 July 2019. Latest assessment published 14 August 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- United ResponseBrand: United Response
- Ownership type
- Organisation
- Companies House number
- 01133776 (opens Companies House)
- Charity number
- 265249
United Response runs 37 services in England, 2 of them in the East Midlands. 34 are rated Good or Outstanding, 2 are rated Requires improvement or Inadequate and 1 has no rating yet.
Other services run by United Response
- G Brimley Good. Care home, Devon, South West
- G Domiciliary Care South Devon Good. Home care, Torbay, South West
- G Gombards Good. Care home, Hertfordshire, East of England
- G London DCA Good. Home care, Richmond upon Thames, London
Getting help from Nottinghamshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Nottinghamshire County Council
- Ask for a care needs assessment
- Phone: 0300 500 80 80
- Contact adult social care online
- Support for carers
- Paying for care: Nottinghamshire County Council
Checked on the council's website, November 2026.
Common questions
- Does Nottingham DCA provide nursing care?
- The Care Quality Commission's register does not list nursing care for Nottingham DCA.
- When was Nottingham DCA last inspected?
- The Care Quality Commission's latest rating for Nottingham DCA was published on 14 August 2025.
- Who runs Nottingham DCA?
- Nottingham DCA is run by United Response. It runs 37 services in England, 2 of them in the East Midlands.
- What is Nottingham DCA's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Contact
- Phone
- 01623 709890
- Address
- 18-22 Church Street, Mansfield, NG18 1AE Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: ICDS - Specialist Support Team (Good, 0.3 miles away) and Helping Hands Mansfield (Good, 0.3 miles away).
Nearest home care services:
- – Lidder Care Group Limited Not yet rated, 0.1 miles away
- – Oiza Healthcare Limited No overall rating, 0.2 miles away
- G ICDS - Specialist Support Team Good, 0.3 miles away
- G Helping Hands Mansfield Good, 0.3 miles away
- O Corner House Residential Care Home Outstanding, 0.4 miles away