Helping Hands Mansfield

People were consulted about their care before the services were provided. Staff received appropriate training for their roles and people felt they had good knowledge and skills. People's care plans included all information needed to support people safely and in accordance with their wishes and preferences. Staff had received an induction into their role and the management team monitored this to ensure training remained up to date.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Relative's told us their family members were treated with kindness and compassion, their privacy was respected. People knew how to make a complaint or raise a concern.

There were robust monitoring processes in place to help ensure a good standard of service. Quality assurance systems identified any areas that needed further development. Staff told us they enjoyed working for the service and told us the culture was to ensure care was person centred.