DICE Healthcare Limited

People were consistently protected and kept safe by staff who had an excellent understanding of risks. Risks were assessed and mitigated. There was a strong learning culture in which managers investigated incidents thoroughly. Staff managed medicines well and monitored people’s health to support healthy living. Staff worked with all agencies involved in people’s care for the best outcomes. People knew how to give feedback or make complaints and were confident the service took it seriously and acted on it.

The provider ensured there were always enough staff with the right skills, knowledge and experience to support people in a way that kept them safe. Staff received regular training, their competency was checked and had regular supervision with the managers to maintain high quality care. The service supported staff wellbeing exceptionally well. Staff felt supported and able to give feedback, were treated equally, free from bullying or harassment and had confidence in the management team.

People with protected characteristics felt supported. Staff understood their roles and responsibilities. Managers worked with the local community to deliver the best possible care and were receptive to new ideas. There was a culture of continuous improvement with staff given time and resources to try new ideas.

We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.