Kitec Supported Living

People were safe and protected from avoidable harm. The provider had a positive culture of learning lessons when things went wrong. Staff followed current best practice guidelines regarding the prevention and control of infection. Medicines were safely managed and administered.

Peoples’ needs, and choices, were assessed and took into account their diverse needs and preferences. Staff supported people to live healthier lives, attend health appointments and support people with their mental health needs. The provider worked in close partnership with external health and social care professionals to plan and deliver people's care. People were supported in accordance with the Mental Capacity Act. Staff demonstrated an understanding of the need for consent and supporting people to make decisions about their care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported to have choice and control about their support and to make decisions about how their care was provided. Staff treated people with kindness and compassion; their privacy was respected, and their independence was promoted. The support and wellbeing of staff was promoted to enable them to always deliver person centered care.

People received personalised care that was tailored to meet their individual needs and preferences. Staff knew about people’s preferences and wishes and treated everyone as an individual. There was good collaborative working with other agencies and staff supported people to make choices about their care. Staff ensured they communicated and shared information with people in a way they could easily understand.

Kitec Healthcare Services was well-managed, and staff understood the shared values of the organisation. There was a supportive culture, where staff felt listened to and were able to express their views. The provider and the staff team demonstrated a commitment to ensuring quality, diversity and inclusion. There were effective governance systems to ensure the service provided good standards of care and looked at ways to make continuous improvements.