KS Care
- Home care
- Dementia care
- Registered since 2017
- Elstow, Bedford, East of England
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Its last inspection moved it down from Good to Requires improvement.
3 years
since the latest rating was published.
5 of 35
rated home care services in Bedford are rated Requires improvement, like this one.
KS Care: inspection record
Rated Requires improvement in November 2023, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Bloom & Care Limited (Outstanding, 0.7 miles away) and Francis House Home Care (Good, 0.7 miles away).
Nearest home care services:
- – Kitec Supported Living No overall rating, less than 0.1 miles away
- – Helping Hands Bedford Not yet rated, 0.3 miles away
- – Brooks Health and Care Limited Not yet rated, 0.6 miles away
- – JOINING HANDS HEALTHCARE Not yet rated, 0.6 miles away
- O Bloom & Care Limited Outstanding, 0.7 miles away
About the service
From the Care Quality Commission's inspection report published 17 November 2023. Quoted under the Open Government Licence.
KS Care is a domiciliary care service providing personal care to people living in their own homes in the community. The service provides support to adults living with a physical disability or a sensory impairment including people who may be living with dementia, mental health needs, a learning disability or may be autistic. Some people were supported on a full-time basis by 'live-in' care staff.
Read the rest of CQC's summary
At the time of the inspection, the location did not care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there were 69 people receiving personal care at the service.
What inspectors found
The management team's governance systems were not always effective in monitoring the service or identifying where improvements could be made. This included areas such as visit times and durations being monitored. People did not always have the right care plans in place, and these were not detailed enough. There were limited overarching audits to monitor the quality of the service. The management team were not informing us of events which happened at the service in line with legislation and statutory guidance. We have made recommendations for the provider to review call monitoring systems and review and update people's care plans.
Read the rest of CQC's summary
Despite our findings people were positive about the support from staff. One person said, ''As far as caring staff go this service is the best. They take their time to make sure I am happy.''
People and relatives told us they/ their family member were safe being supported by staff. There were enough staff to support people with their care visits. People were supported safely with medicines. Staff followed good infection and prevention control (IPC) practices.
Staff had the training and supervisions to be effective in their job roles. People were supported to eat and drink if this support was needed. Staff supported people to see health professionals if they needed this support. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People told us staff were kind and caring and treated them with compassion. Staff made efforts to get to know people as individuals and support them in line with their preferences. People were supported to make
choice about their support. Staff supported people with dignity and respect. People were supported to follow their social interests and pastimes if staff provided this support. The management team responded to complaints and concerns promptly. People were treated with dignity at the end of their life.
The management team were passionate about providing a good service and staff felt well supported in their job roles. People and the staff team were able to give feedback about the service. Staff worked well with other professionals to help people achieve good outcomes. The management team responded immediately to our feedback during the inspection and started implementing improvements.
Questions to ask the service
- Safe was rated Requires improvement on 17 November 2023. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Responsive was rated Requires improvement on 17 November 2023. Ask to see how care plans are kept up to date, how complaints are handled.
- Well-led was rated Requires improvement on 17 November 2023. Ask about changes in management and what has changed since the report.
Registration details
- Registered manager
- Sandra Ringnyu
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 17 November 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- KS Care Ltd
- Ownership type
- Organisation
- Companies House number
- 09985623 (opens Companies House)
Getting help from Bedford Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Bedford Borough Council
- Ask for a care needs assessment
- Phone: 01234 276168, Monday to Thursday 9am to 5pm, Friday 9am to 4pm
- Contact adult social care online
- Support for carers
- Paying for care: Bedford Borough Council
Checked on the council's website, November 2026.
Common questions
- Does KS Care provide nursing care?
- The Care Quality Commission's register does not list nursing care for KS Care.
- When was KS Care last inspected?
- The Care Quality Commission's latest rating for KS Care was published on 17 November 2023.
- Who runs KS Care?
- KS Care is run by KS Care Ltd.
- What is KS Care's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 17 November 2023.
Contact
- Phone
- 01234 965583
- Address
- Safestore Offices, Elstow Road, Bedford, MK42 9QZ Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Bloom & Care Limited (Outstanding, 0.7 miles away) and Francis House Home Care (Good, 0.7 miles away).
Nearest home care services:
- – Kitec Supported Living No overall rating, less than 0.1 miles away
- – Helping Hands Bedford Not yet rated, 0.3 miles away
- – Brooks Health and Care Limited Not yet rated, 0.6 miles away
- – JOINING HANDS HEALTHCARE Not yet rated, 0.6 miles away
- O Bloom & Care Limited Outstanding, 0.7 miles away