SentriCare East Mids Ltd

The office of the service is in central Derby. The service provides personal care to people living in their own homes who need some support in living their lives. For more details, please see the full report which is on the CQC website at www.cqc.org.uk

People and relatives said that safe personal care had been provided to meet people's needs.

Staff recruitment checks were carried out to protect people from receiving personal care from unsuitable staff.

Risk assessments were in place to protect people from risks to their health and welfare, though some needed more detail to specify the exact risk and how to deal with this.

Staff had been trained in safeguarding (protecting people from abuse). Staff members understood their responsibilities to safeguard people and to contact relevant agencies if needed.

The registered manager was aware that certain incidents, if they occurred, needed to be reported to us, as legally required.

Staff had largely received training to ensure they had skills and knowledge to meet people's needs. Further specialist training was needed on people's health conditions.

Staff members understood their responsibilities under the Mental Capacity Act 2005 (MCA) to allow, as much as possible, people to have effective choices about how they lived their lives. Staff were aware to ask people's consent when they provided personal care. Capacity assessments were not in place to determine how best to support people who did not have capacity to decide aspects of their lifestyles, though this did not have any impact on the service people received.

People and relatives told us that staff were very friendly, caring and kind. They said they had been involved in making decisions about how and what personal care was needed to meet personal care needs.

Care plans contained personalised information about people's preferences and likes and dislikes, though there was little information about people's history, which would help staff to ensure that people's needs were fully met.

Staffing levels were sufficient to always provide people with the care they needed.

People and relatives were confident that any concerns they had would be properly followed up. They were satisfied with how the service was run. Staff members said they had been supported in their work by the registered manager.

Audits to measure that a quality service had been provided to people were carried out.

Staff worked in partnership with relatives so that people got the support they required from other agencies.