Dovecare Services Limited

Dovecare Limited is a domiciliary care service providing care to people living in their own homes in the Derby City area. At the time of our inspection 2 people were using the service. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection one person was receiving personal care support.

Systems and processes did not fully support people's safety as risk assessments lacked detail and care plans had not been updated to reflect changes in the support offered and changes in the times of care calls. The person expressed their views to the provider, who was also the registered manager, on a regular basis. However, there was limited evidence of how this was used to drive improvement. Complaints were acknowledged but were not always addressed in a professional way. We could not be confident that staff had the skills and knowledge to meet the needs of the person they supported. This was because we saw no evidence of training in medicines management and food hygiene. Staff had received training in other areas such as safeguarding, moving and handling, first aid and infection control. This supported staff to provide safe care in these areas.