Profad Care Agency Limited

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were safe and protected from avoidable harm.

People felt safe receiving support. Staff knew how to keep people safe from harm and abuse, incidents were reported. Records were completed, up to date and accurate. There were sufficient staff to meet people’s needs. Systems were in place to recruit staff safely. Staff had received relevant training in relation to their roles. People’s medicines were managed safely and properly.

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

Previously, the provider's quality assurance systems and processes were not as effective as they needed to be and they were in breach of legal regulations. At this assessment, evidence was found that the service was no longer in breach of legal regulations in relation to the governance of the service.

Quality assurance systems and processes were now effective. Staff and leaders had been provided with appropriate training to be effective in their roles. People, relatives and staff all felt listened to by the service. Leaders had a clear vision about the type of care service they wanted people to receive. There were policies and procedures in place to support workforce equality, diversity and inclusion. There was evidence of the provider liaising with health professionals to ensure safe care and treatment for people.