Profad Care Agency Limited
- Home care
- Dementia care
- Registered since 2020
- Rushden, North Northamptonshire, East Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
Rated Requires improvement at every inspection since 2020.
8 months
since the latest rating was published.
11 of 68
rated home care services in North Northamptonshire are rated Requires improvement, like this one.
Profad Care Agency Limited: inspection record
Rated Requires improvement in February 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Serve (Good, 0.1 miles away) and Lavender Support Services Ltd (Good, 2.4 miles away).
Nearest home care services:
- G Serve Good, 0.1 miles away
- – BreeCare Limited Not yet rated, 0.3 miles away
- – 4 Futures No overall rating, 0.4 miles away
- – Yourlife (Rushden) Not yet rated, 0.4 miles away
- – Rachen Healthcare LTD Not yet rated, 0.6 miles away
What inspectors found
From the Care Quality Commission's assessment published 18 February 2026 (assessment visit 8 December 2025). Quoted under the Open Government Licence.
Date of assessment 11 December 2025 to 6 January 2026. Profad Care Agency Limited is a Domiciliary Care Agency (DCA) registered to provide personal care. People were supported with their personal care needs to enable them to live in their own homes and promote their independence. At the time of this assessment 21 people were using the service.
- Safe Good
- Effective No rating
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
The service had a manager registered with the Care Quality Commission. The registered manger and provider are legally responsible for the quality and safety of the care provided. The assessment was carried out by one inspector and one expert by experience. We spoke with eight people and their relatives.
At our last inspection the service was in breach of Regulation 12 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Improvements were found during this assessment, and the provider was no longer in breach of this regulation.
At our last inspection the service was in breach of Regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Although some improvements were found at this assessment, the provider remains in breach of this regulation.
There were systems and processes in place to ensure the safety and quality of the service. The provider had oversight of the service to help to ensure improvement in people’s care and risks to people were mitigated.
We were not assured that people consistently received their medicines as prescribed; however, the registered manager took steps to amend this during this assessment
Safe recruitment practices were in place, however this could be further improved, for example ensuring all referee email details had been verified.
Systems were in place to protect people from the risk of abuse. Staff understood how to keep people safe and how to report concerns. The registered manager promoted a positive culture that supported choice and independence. People’s social, cultural and religious needs were met.
The management team worked in partnership with other professionals to ensure good outcomes for people.
Staff received regular supervision and appraisals and felt supported by the manager. People and their relatives were invited to give feedback on care and received regular reviews.
The last rating for this service was requires improvement (published 13 February 2023). At this assessment we found the provider remained in breach of regulation 17, although improvements had been made, the service remains requires improvement.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question Requires Improvement. At this assessment the rating has changed to good.
Good: This meant people were safe and protected from avoidable harm.
-
Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question Requires Improvement. At this assessment the rating has remained Requires Improvement.
Requires Improvement :This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question Good. At this assessment the rating has remained Good.
Good: This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question Good. At this assessment the rating has remained Good.
Good: This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question Inadequate. At this assessment the rating has changed to Requires Improvement.
Requires improvement: This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was still in breach of legal regulation in relation to governance at the service.
Questions to ask the service
- Effective was rated Requires improvement on 18 February 2026. Ask about staff training and how health appointments are arranged.
- Well-led was rated Requires improvement on 18 February 2026. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Registration details
- Registered manager
- Fehintola Adebule
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 11 February 2023. Latest assessment published 18 February 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Profad Care Agency Limited
- Ownership type
- Organisation
- Companies House number
- 09636223 (opens Companies House)
Profad Care Agency Limited runs 9 services in England, 4 of them in the East Midlands. 2 are rated Good or Outstanding, 1 is rated Requires improvement or Inadequate and 6 have no rating yet.
Other services run by Profad Care Agency Limited
- G Profad Care Agency Good. Home care, Southwark, London
- G Profad Care Agency Limited Good. Home care, Derby
- – Profad Care Agency Cumbria Branch Not yet rated. Home care, Cumberland, North West
- – Profad Care Agency Leicester Branch Not yet rated. Home care, Leicester
Getting help from North Northamptonshire Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at North Northamptonshire Council
- Ask for a care needs assessment
- Phone: 0300 126 3000, Monday to Friday, 9am to 5pm (closed on bank holidays)
- Contact adult social care online
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Profad Care Agency Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Profad Care Agency Limited.
- When was Profad Care Agency Limited last inspected?
- The Care Quality Commission's latest rating for Profad Care Agency Limited was published on 18 February 2026.
- Who runs Profad Care Agency Limited?
- Profad Care Agency Limited is run by Profad Care Agency Limited. It runs 9 services in England, 4 of them in the East Midlands.
- What is Profad Care Agency Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 18 February 2026.
Contact
- Phone
- 01933 770220
- Address
- 1A Queen Street, Rushden, NN10 0AA Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Serve (Good, 0.1 miles away) and Lavender Support Services Ltd (Good, 2.4 miles away).
Nearest home care services:
- G Serve Good, 0.1 miles away
- – BreeCare Limited Not yet rated, 0.3 miles away
- – 4 Futures No overall rating, 0.4 miles away
- – Yourlife (Rushden) Not yet rated, 0.4 miles away
- – Rachen Healthcare LTD Not yet rated, 0.6 miles away