Serve

Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of inspection 81 people were being supported with personal care.

People were cared for by staff who were kind, caring and passionate about their work. They arrived on time and stayed with people for the time agreed. People's dignity and privacy was maintained, and people felt in control of their lives.

People were cared for safely and staff understood their responsibilities to keep people safe from abuse or harm. Risk assessments were undertaken to identify any risks to people's care.

People received their medicines safely and there were effective practices in place to protect people from infection.

People had individualised care plans which ensured they received person-centred care. Plans considered people's preferences, their likes and dislikes and their cultural and religious backgrounds.

Staff received mandatory training they required but had not always received regular supervision. They liaised with other health and social care professionals to look at ways to improve people's life experiences.

The registered manager and provider were open and honest and strived to look at ways to improve the service.

The systems in place to monitor the quality of the service were effective. Complaints were listened to and used to drive improvements.