Star Domiciliary Care

People's experience of using this service: People were supported safely and had appropriate risk assessments in place to ensure any risk was minimised. Risk assessment were reviewed.

People felt safe while being supported by the staff team. People knew how to raise any concerns they had.

Staff had received training in safeguarding vulnerable people from abuse. Staff were confident they could report any concerns and they would be acted upon.

Staff were recruited safely. Appropriate pre-employment checks were in place to ensure staff were suitable to work with vulnerable people.

Medicines were safely managed. Staff were trained to administer medicines and regular checks were made to ensure people were receiving their medicines as prescribed. Staff received regular competency checks of their ability to administer medicines safely.

People were supported to receive a diet that reflected their choices. People received an assessment of their needs prior to using the service to ensure they could meet the person's needs.

Staff received training and supervision to enable them to carry out their job role. However, supervision was not always regular. Staff told us they could raise any questions with the registered manager at any time.

Staff understood the importance of supporting people to make their own decisions and reported any concerns around people's mental capacity to the registered manager.

People told us they felt well cared for. Relatives also felt the staff team were caring. Staff gained consent from people to enter their property to deliver care and support. Care plans were reflective of people's needs and were reviewed to ensure they remained accurate.

Complaints were responded to in a timely manner with outcomes shared. People and relatives knew how to make a complaint.

People could be supported at the end of their life. Staff were trained in end of life care and the service

worked with other professionals to ensure dignity.

Audits to monitor the service were regularly completed but had not identified the need to manage people's personal money.

Staff felt well supported by the registered manager. Relatives told us the registered manager was responsive.

The registered manager completed unannounced spot checks on staff to ensure they were carrying out their role effectively. The registered manager sought feedback on the service and responses were positive.