Bushmead Court Management Limited

People's experience of using this service: People were positive about the care they received at the service. One person told us, ''This is a good place, run by good people. I would definitely recommend this place.''

People were treated with kindness, respect and compassion. People were involved in their care planning and received personalised care which was tailored to their choices, preferences, likes and dislikes.

People were supported to remain independent in their own homes and their privacy and dignity was respected.

People were protected from harm and abuse in all areas of their care including the administration of medicines. We have made a recommendation to the service about best practice managing topical medicines.

Staff recruitment procedures were thorough and people received care from a consistent staff team.

Staff were trained and knowledgeable to carry out their job roles effectively.

People received support from healthcare professionals. Staff worked well with these professionals to ensure that people received the support they needed.

Complaints were addressed promptly and to people's satisfaction.

People were supported with dignity and respect at the end of their lives.

People were positive about the manager and management team at the service.

Audits were completed and used to continually improve the service

The manager and staff team were passionate about providing high quality person centred care.

The previous registered manager had left their job role and had not de-registered with the Care Quality Commission. The current manager had started working at the service however had not registered with the Care Quality Commission. We therefore applied a limiter, which meant that Well-led was rated 'Requires Improvement'.

Rating at last inspection: Good (report published 01/03/2016)