Supported Living Service

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection the provider was supporting 18 people with personal care.

Right Support: Staff supported people to have an active role in planning for and maintaining the health and wellbeing. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were encouraged to regularly discuss and plan their care and support, enabling them to maximise their potential and challenge themselves to achieve and lead a rewarding and fulfilling life.

Right Care: People received exceptionally kind and compassionate care. Staff knew people very well, understood and responded to their individual needs. Staff promoted and respected people's right to privacy, dignity, and respect. Staff knew how to protect people from the risk of harm and abuse. Staff were fully committed in promoting people's human rights, which included making available and sign posting people to sources of additional help and advice, which included external support groups and advocacy services.

Right Culture: Staff were motivated and proud of the service. They spoke highly of the management team and were supported to develop. Relatives were highly complementary of the staff and management, and their commitment to go above and beyond to deliver inclusive and empowering care. Governance of the service was well-embedded, with a strong commitment to monitor the performance of the service to bring about continued improvement.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk