Churchill Health Care (Luton)
- Home care
- Dementia care
- Registered since 2019
- Stopsley, Luton, East of England
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Rated Requires improvement at every inspection since 2017.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
16 of 36
rated home care services in Luton are rated Requires improvement, like this one.
Churchill Health Care (Luton): inspection record
Rated Requires improvement in July 2021.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: First Class Care Services Ltd (Good, less than 0.1 miles away) and Home Instead Senior Care - Luton & Central Bedfordshire (Good, less than 0.1 miles away).
Nearest home care services:
- G First Class Care Services Ltd Good, less than 0.1 miles away
- G Home Instead Senior Care - Luton & Central Bedfordshire Good, less than 0.1 miles away
- G Supported Living Service Good, 0.1 miles away
- – Goshen Private Care Ltd Not yet rated, 0.5 miles away
- – Pegasus Care Services Ltd Not yet rated, 0.5 miles away
About the service
From the Care Quality Commission's inspection report published 2 July 2021. Quoted under the Open Government Licence.
Churchill Healthcare (Luton) is a domiciliary care agency providing personal care to older and younger adults who may be living with dementia, a physical disability or a learning disability living in their own houses or flats. The service was supporting 213 people at the time of this inspection.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
What inspectors found
Risks to people were assessed according to their support needs, however some risk assessments needed to be more detailed. When incidents and accidents happened, there were sometimes missed opportunities to learn lessons and put improvements in place. Staff knowledge around safeguarding and reporting concerns to external authorities needed improving. Audits were not always effective at identifying where improvements could be made. It was not clear when care plans were reviewed and how people and their relatives were involved in these.
Read the rest of CQC's summary
People were not always supported to have maximum choice and control of their lives and staff did not always support them in the least restrictive way possible and in their best interests; the policies and systems in the service did not always support this practice. Staff training and knowledge around the MCA needed improving and there were also some improvements that could be made regarding the recording of consent in people's care plans. We have made a recommendation about the service updating its practice around the MCA in line with best practice.
People were happy with the care and support they received at the service. One person told us, ''[Staff] look after me well. They are all very nice kind and caring.''
There were enough staff to keep people safe and ensure that people received the support they needed. Staff received training, supervision and observation to ensure that they were performing their job roles well. People were supported safely with their medicines and with regards to infection control. People received support with nutrition and hydration according to their needs and were supported to see health professionals if this was needed.
People received kind and compassionate care from a staff team who knew them well. Staff promoted people's privacy, dignity and independence and gave people everyday choices about their support. People received personalised care based on their preferences, likes and dislikes and where end of life care was required this was provided with dignity and respect.
The provider and manager were committed to improving the quality of the service and were acting in areas where improvements were needed. There was a positive culture at the service and people, relatives and the staff team praised the support that they received from the manager and the provider. Complaints were recorded and responded to promptly. There were good working relationships with external professionals and authorities.
Questions to ask the service
- Safe was rated Requires improvement on 2 July 2021. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 2 July 2021. Ask about staff training and how health appointments are arranged.
- Well-led was rated Requires improvement on 2 July 2021. Ask about changes in management and what has changed since the report.
- The last rating is 5 years old. Ask what has changed since then.
Registration details
- Registered manager
- Jennifer Rhode
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 2 July 2021. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Churchill Health Care Ltd
- Ownership type
- Organisation
- Companies House number
- 05493701 (opens Companies House)
Churchill Health Care Ltd runs 4 services in England, 2 of them in the East of England. 2 are rated Good or Outstanding, 1 is rated Requires improvement or Inadequate and 1 has no rating yet.
Other services run by Churchill Health Care Ltd
- G Churchill Health Care (Harrow) Good. Home care, Harrow, London
- G Churchill Healthcare (Hayes) Good. Home care, Hillingdon, London
- – Churchill Health Care (Central Beds) Not yet rated. Home care, Central Bedfordshire
Getting help from Luton Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Luton Borough Council
- Ask for a care needs assessment
- Phone: 01582 547659 or 01582 547660
- Support for carers
- Paying for care: Luton Borough Council
Checked on the council's website, November 2026.
Common questions
- Does Churchill Health Care (Luton) provide nursing care?
- The Care Quality Commission's register does not list nursing care for Churchill Health Care (Luton).
- When was Churchill Health Care (Luton) last inspected?
- The Care Quality Commission's latest rating for Churchill Health Care (Luton) was published on 2 July 2021.
- Who runs Churchill Health Care (Luton)?
- Churchill Health Care (Luton) is run by Churchill Health Care Ltd. It runs 4 services in England, 2 of them in the East of England.
- What is Churchill Health Care (Luton)'s CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 2 July 2021.
Contact
- Phone
- 01582 818331
- Address
- Plaza Suite 101, 668 Hitchin Road, Luton, LU2 7XH Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: First Class Care Services Ltd (Good, less than 0.1 miles away) and Home Instead Senior Care - Luton & Central Bedfordshire (Good, less than 0.1 miles away).
Nearest home care services:
- G First Class Care Services Ltd Good, less than 0.1 miles away
- G Home Instead Senior Care - Luton & Central Bedfordshire Good, less than 0.1 miles away
- G Supported Living Service Good, 0.1 miles away
- – Goshen Private Care Ltd Not yet rated, 0.5 miles away
- – Pegasus Care Services Ltd Not yet rated, 0.5 miles away