Luton Borough Council Reablement Service

People's experience of using this service:

The service ensured each person was treated as an individual with personal preferences being at the forefront of the care they received. Staff treated people kindly and communicated effectively. During our home visits staff were observed to be respectful, kind and caring. Staff promoted people's dignity and privacy.

There were robust recruitment checks in place which included DBS (disclosure and barring checks) and past employment history to ensure the staff were safe and suitable to work in this type of service. Staffing levels were appropriate to meet people`s needs in a timely way.

Care plans were in place when people started using the service. The support plans were reviewed weekly and risk assessments were developed for each identified risk to people`s health and wellbeing. Staff understood people`s care needs and encouraged people's independence.

There were effective systems in place for managing medicines. Medicines audits and medicine administration records were correctly completed. Competency assessments were in place to promote best practice.

Staff were supported with regular training and supervision to enable them to support people effectively. People told us they felt the care and support they received was safe. Staff received training in safeguarding and they knew how to report their concerns internally and externally to safeguarding authorities.

People were supported with their food and drinks where required.

People had good access to healthcare as needed and staff had a good understanding of people's health needs. People and relatives told us they were happy with the care provided by Luton Borough Council Reablement Service.