Lifeways Community Care Limited (West Midlands)

People were supported to live independently, for some this was the first time in their lives. They were supported to move into the service with care and compassion taking their anxieties into consideration and building support around them which made them feel safe and secure.

Staff understood people's communication needs and supported them in the best way possible using a variety of tools to support this.

People were allowed to make meaningful friendships and staff were extremely proactive in ensuring people were able to follow their interests, hobbies and lifelong ambitions. This meant people lived meaningful and fulfilling lives. People had their diverse needs considered and respected.

People were able to freely complain and could be assured their complaints would be taken seriously and dealt with promptly and professionally.

There was a positive culture within the staff team which filtered through the services, meaning people were supported by a positive staff team.

The registered manager and the management team lead by example. People, staff and relatives felt their views were important in shaping the future for the service and they felt listened to. The service was proactive and continually worked on ways to improve, this involved being open to feedback from people and relatives.

People and relatives felt they were supported by a caring and considerate staff team who knew them well. People were able to make informed choices and were supported in positive risk taking.

People had their health and wellbeing including their nutritional needs met and were supported and encouraged to live healthier lives.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported support this practice.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.