Daycare Domiciliary Services

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

Governance systems in place to monitor the service were not always effective in highlighting areas of care that needed improvement and records needed improving to contain people's preferences in care.

People were supported by safely recruited staff, who had the skills and knowledge to provide effective support. There were enough staff available to provide consistent care and to meet people's needs. People were protected from the risk of infection.

Effective care planning and risk management was in place which guided staff to provide support that met people's physical and emotional needs. People were supported with their nutritional needs and advice was sought from healthcare professionals which was followed to ensure people's wellbeing was maintained.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by caring and compassionate staff who promoted choices in a way that people understood. This meant people had control and choice over their lives. Staff provided dignified care and respected people's privacy.

People and relatives were involved in the planning and review of their care. Staff knew people well which ensured they provided support in line with their wishes. The manager and staff understood how to ensure information was available to people in line with the Accessible Information Standards (AIS).

There was an open culture within the service, where complaints were acted on and improvements made. People and staff could approach the manager who acted on concerns raised to make improvements to the way care was delivered.