Harborough Home Care Limited T/A Bridgewater Home Care - Harborough

The provider, management team and staff continued to be recognised for the quality of care they provided and had received awards in response to people’s feedback. The provider’s ethos towards care was embedded across the workforce. All those involved were committed to the delivery of person-centred care, promoting independence and choice, and facilitating positive outcomes for people.

Systems and processes, underpinned by the providers’ policies and procedures enabled the registered manager and management team to maintain a clear overview of the service being delivered. Continuous oversight and monitoring of peoples care and support, meant the service was able to respond in in a timely way to implement changes, which facilitated good outcomes and safe care. People’s views and that of their relatives were sought and responded to.

The registered manager and managing director were visible within the service to both people who use the service, their relatives and staff. Staff were consistently positive of the support they received from the management team. They received regular support through supervision, observed practice and training, which included opportunities for career development.

A robust assessment process, which fully involved people and where appropriate their relatives, ensured people’s expectations of their care were fully considered, planned for and documented. People’s care records provided a clear insight as to their needs, including their prescribed medicine, and the role of staff in their care and support. Staff monitored people’s health and well-being and liaised with people’s families and health care professionals where required.

People’s needs were met by a consistent team of staff, who had undergone a safe recruitment process. Staff demonstrated their knowledge and understanding of people’s health, care and support needs, which included supporting people to access events within their local community. Staff received the necessary training and support to meet people’s needs.

The managing director and management team worked collaboratively with local business and resources as part of their commitment towards the local community, which included fund raising events, and sharing information to support, older people and people living with dementia.