Welland Place

● People continued to receive safe, compassionate and good quality care. ● Staff understood their roles and responsibilities to safeguard people from the risk of harm. ● People had developed positive relationships with staff. Staff had a good understanding of people's needs and preferences. ● People received care from enough staff that had received training and support to carry out their roles. ● People were supported to have enough to eat and drink to maintain their health and well-being. ● Risk assessments were in place and were reviewed regularly; people received their care as planned to mitigate their assessed risks. ● People were supported to access relevant health and social care professionals. There were systems in place to manage medicines in a safe way. ● Staff demonstrated their understanding of the Mental Capacity Act, 2005 (MCA). Staff gained people's consent before providing personal care. ● People were encouraged to make decisions about how their care was provided and their privacy and dignity were protected and promoted. ● People were involved in the planning of their care which was person centred and updated regularly. ● People using the service and their relatives knew how to raise a concern or make a complaint. There was a complaints system in place and people were confident that any complaints would be responded to appropriately. ● There was a positive culture within the service where staff communicated well and people's needs were met. People were involved in how the service was run. ● The provider and registered manager continually assessed and evaluated the quality of care and made the necessary changes to improve the service.

● The service met the characteristics for a rating of "good" in all key questions.

● More information about our inspection findings is in the full report.